Thursday, 7 March 2013

Questions (119)

Róisín Shortall

Question:

119. Deputy Róisín Shortall asked the Minister for Social Protection if she will review the credit history of a person (details supplied) in Dublin 9; the reason this person was told that they had been signed off; the way in which this error came about in view of the fact that her Department were made aware of any changes to this person's circumstances; and the way this matter will be resolved and the credits backdated and restored. [12136/13]

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Written answers (Question to Social)

The person concerned made a claim for jobseeker’s credits on 7 November 2011. His claim was automatically closed by the computer system from 15 July 2012 as he did not attend his Social Welfare Local Office to sign on in order to certify that he was still unemployed, despite being requested by letter to do so. Any documentation received from the person concerned after his claim was closed was held on file pending him submitting a new claim. I understand that the person concerned has attended his Local Office recently to re-open his credits claim. Any credits that are due to him will be applied when his claim is processed.