Information and Communications Technology Issues

Dáil Éireann Debate, Thursday - 21 March 2013

Thursday, 21 March 2013

Questions (215)

Sean Fleming

Question:

215. Deputy Sean Fleming asked the Minister for Defence if he has considered the use of, or implemented, integrated voice response systems in his Department's phone systems or in the phone systems of agencies within his remit; if the staff and salary cost savings which might arise have been assessed; and if he will make a statement on the matter. [14497/13]

Written answers

Minister for Defence (Deputy Alan Shatter)

Given the nature of the business of the Department of Defence, integrated voice response systems are not considered to offer improved functionality for customers or the Department at this time. The introduction of new phone system features is assessed on an ongoing basis with consideration being given to the benefits, including cost savings, which would accrue.