Information and Communications Technology Issues

Dáil Éireann Debate, Thursday - 21 March 2013

Thursday, 21 March 2013

Questions (235)

Sean Fleming

Question:

235. Deputy Sean Fleming asked the Minister for Children and Youth Affairs if she has considered the use of, or implemented, integrated voice response systems in her Department's phone systems or in the phone systems of agencies within her remit; if the staff and salary cost savings which might arise have been assessed; and if she will make a statement on the matter. [14495/13]

Written answers

Minister for Children and Youth Affairs

My Department operates a manned reception area, which incorporates switch operator duties for incoming calls. As such, an integrated voice response system for the Department would not have any significant salary cost savings.

The use of such systems in agencies under the remit of my Department is a matter for each to consider and I have asked them to contact you directly in this regard.