The practice of withdrawing Parliamentary Questions (PQs) has been in place for over 20 years and has assisted the Department to cope with the large volume of PQs it receives annually. The Department provides the Deputy with the relevant information in relation to the individual query and in a majority of cases subsequently confirms this information in writing. In general, Deputies find this service helpful as they can often receive the written response quicker than the formal PQ reply. The Department has also set up dedicated enquiry telephone lines and specific email addresses for each section in the Department specifically for the purpose of dealing with queries from members of the Oireachtas in relation to individual cases/claims.