Dáil Éireann Debate, Tuesday - 30 April 2013
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Property Taxation Administration
164. Deputy Seán Kenny asked the Minister for Finance if he will request the Revenue Commissioners to set up a dedicated email address for members of the public to e-mail Revenue regarding queries about the local property tax; if the Revenue Commissioners will be instructed to answer all email queries within a reasonable timeframe; and if he will make a statement on the matter. [19926/13]
View answerI am advised by Revenue that customers can email Local Property Tax (LPT) queries to a dedicated email address at: lpt@revenue.ie. This email address is published on the Revenue website www.revenue.ie. Individuals with queries on submission of the 2013 LPT return are advised to use the telephone helpline on 1890 200 255. Revenue strives to respond to all correspondence including email as quickly as possible and that, in general all queries are answered within normal Revenue customer service standards i.e. 30 days. However, in circumstances where Revenue experiences extremely high volumes of correspondence, priority will be given to the more important issues impacting on the ability of customers to meet their obligations, and as a consequence there may be exceptional instances where some queries are answered outside of the normal standards.
The Deputy will appreciate that the introduction of the LPT, amounting as it does to the largest extension of the self-assessment system in the history of the State, represents a very great administrative challenge for Revenue. As a new service that will have exceptional temporary pressures at particular stages of its initial implementation it is difficult for Revenue to predict the level of contact that can arise during its introduction and, consequently, the resources required to meet customer service demands.
