The Pharmaceutical Society of Ireland (PSI), an independent statutory body established by the Pharmacy Act 2007, is accountable for the effective regulation of pharmacists and pharmacy services in Ireland, including responsibility for supervising compliance with the Act and the accreditation of pharmacy education and training programmes.
As provided for under the Ombudsman (Amendment) Act 2012, the PSI is covered under the Ombudsman Acts 1980 to 2012 in so far as the complaint relates to action taken by the PSI, after the 1st of May 2013, in the performance of its administrative functions relating to the establishment and maintenance of registers of pharmacists, pharmaceutical assistants and retail pharmacy businesses under the Pharmacy Act 2007 and to its role as the competent authority for the purposes of the mutual recognition of relevant qualifications obtained in or recognised by a Member State.
Accordingly, an applicant for registration or continuing registration who is dissatisfied with the manner in which his/her application has been processed, after first trying and failing to resolve his/her complaint with the PSI, may then refer the matter to the Ombudsman. Details are available on the PSI website at the following link: http://www.thepsi.ie/gns/registration/Registration_Complaints_Procedure.aspx
The Ombudsman's remit with regard to the functions of the PSI is in line with the Ombudsman's remit in relation to the other health professional regulatory bodies.