As previously advised, changes to the Post Primary School Transport Scheme which were introduced at the commencement of the 2012/13 school year generated an increase in the number of queries and representations to my Department. When combined with the routine administrative work undertaken within my Department in relation to school transport provision generally, regrettably, it was not feasible to deal with the increased volume of representations in a more timely manner. Bus Éireann has advised that the family in question, who are not eligible for school transport, submitted a payment for school transport on a concessionary basis in August 2012. This payment was refunded in September 2012 as the service was operating to capacity.