Dáil Éireann Debate, Tuesday - 18 June 2013
549. Deputy Brian Walsh asked the Minister for Health the position regarding a complaint submitted at University Hospital Galway in mid-2012 by a person (details supplied) in County Galway in respect of the standard of care received at the hospital. [29134/13]
View answerWith regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, details of which are on the HSE website, at www.hse.ie/eng/services/ysys/Complaint. In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie.
In accordance with this procedure, a complaint must be made in the first instance, to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows:
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie
I have asked the HSE to answer the specific queries you have raised and to reply to you directly.
