A jobseeker customer must demonstrate entitlement to payment on an ongoing basis and in order to do so is required to attend the local office for the purposes of signing on, or to complete a wider review of their on-going entitlement. Customers are directly advised of these arrangements by their local office.
It is generally not necessary for customers to present themselves at the local office after their standard holidays in order for normal payments to resume and arrears to issue. However, customers who have been approved for unpaid holiday leave outside of the standard periods may be asked to attend upon their return.