I received the following information from the office of the Financial Services Ombudsman Bureau: During the period from 1 January 2010 to 8 October 2013, the Financial Services Ombudsman (FSO) received a total of 29, 640 complaints; he issued some 10,753 findings during the same period. 142 findings were appealed to the High Court i.e. 1.32% of the finding issued. There have been 6 appeals to the Supreme Court to date.
Of the 142 appeals:
- 21 were allowed by the Court
- 26 were dismissed by the Court
- 19 were remitted to the FSO on consent
- 44 were withdrawn/settled/closed/adjourned for other reasons
- 32 are ongoing
The FSO's own legal costs from 1 January 2010 to date, including VAT was €2,586,832. This figure also includes the costs of the 6 Supreme Court appeals and some High Court appeals prior to 2010. High Court costs in appeals are awarded at the discretion of the Court. The payment and/or recovery of costs awarded in favour of or against the FSO are subject to negotiation and/or a recovery process, much of which is ongoing in respect of the period from 1 January 2010 to date. However not all costs awarded to the FSO lead to recovery either fully or partially, while every opportunity is taken to recover same.