Finian McGrath
Question:1201. Deputy Finian McGrath asked the Minister for Health his views on correspondence (details supplied) regarding a situation at Beaumont Hospital. [46783/13]
View answerDáil Éireann Debate, Tuesday - 5 November 2013
1201. Deputy Finian McGrath asked the Minister for Health his views on correspondence (details supplied) regarding a situation at Beaumont Hospital. [46783/13]
View answerWith regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”, details of which are on the HSE website, at http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/
In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows:
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie
I have asked the HSE to answer the specific queries the Deputy has raised and to reply to him directly.