Dáil Éireann Debate, Tuesday - 12 November 2013
91. Deputy Richard Boyd Barrett asked the Minister for Finance the course of action a person may take if they complain to the Revenue Commissioners about their treatment in a public office and if they are not satisfied with the response they get. [48019/13]
View answerThe Revenue Commissioners devote a great deal of time and effort to providing a top quality service to customers. Their objective is to apply the law in a fair, consistent and sensible manner and to treat people in an even-handed way, presuming their honesty and giving them respect and courtesy. Where issues arise between a customer and Revenue the experience is that most can be resolved in the normal course of business by dealing with the Revenue officer handling the case and/or the supervisor. However, to deal with circumstances where the issue cannot be resolved in this way the Revenue Commissioners have put in place formal procedures - “Revenue Complaint and Review Procedures” (Leaflet CS4). These procedures provide customers with an open and transparent mechanism for making a complaint and for seeking a review if the customer is not satisfied with the response they receive to the complaint. Leaflet CS4 is available on the Revenue Commissioner’s website http://www.revenue.ie/en/about/custservice/cs4.pdf.
