Dáil Éireann Debate, Wednesday - 15 January 2014
112. Deputy Bernard J. Durkan asked the Minister for Finance the extent to which agency staff have been used in his Department in each of the past five years to date for the purpose of answering and transferring calls on their switchdesk; and if he will make a statement on the matter. [55434/13]
View answerIn response to the Deputy s question, my Department uses its own staff and staff supplied under an arrangement with the National Council for the Blind for the purposes of answering and transferring calls on our switch board during office hours. Outside of these hours calls are handled by Department staff. My Department also looks after this service for the Department of Public Expenditure and Reform.
