As part of the agreement to provide funding support in December, 2012, the Association committed to providing my Department with quarterly reports on various activities which would include reporting on a series of indicators on the basis that they would provide a credible challenge in how it approached building capacity in a number of its key areas. The Consumers' Association of Ireland submitted three quarterly reports during 2013 as agreed in respect of funding it received in 2012. The final report for the 4th quarter of 2013 is due to be submitted by the Consumers' Association of Ireland to my Department shortly.
The indicators that were agreed with the Association for each quarter of 2013 included the gathering of metrics on the number of media interviews undertaken, measurement of website statistics, membership figures per category, number of emails received requesting consumer advice and information, number of phone calls received seeking consumer advice and information and measuring the public interest in various consumer issues which were the subject of 6 polls undertaken on behalf of the CAI.