HSE Complaints Procedures

Thursday, 27 March 2014

Questions (22)

Clare Daly

Question:

22. Deputy Clare Daly asked the Minister for Children and Youth Affairs the steps that are open to an adult who was the victim of sexual abuse and had that abuse compounded by inadequate child protection decision made by personnel who remain in a senior position within the Health Service Executive. [14002/14]

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Written answers

Minister for Children and Youth Affairs

The Health Service Executive (HSE) operates a formal complaints procedure, where a service user who is not satisfied with the service received may make a complaint to the HSE. Details of how to make a complaint and how complaints are managed can be found in "Your Service, Your Say", on the HSE website at www.hse.ie. The Child and Family Agency has been established since January 1st 2014 and I am advised that the Agency is at this time continuing to use the HSE’s complaints mechanism. If a person is not satisfied with the outcome of the HSE's review of the complaint, he/she may request an independent review of the complaint from the Office of the Ombudsman or Ombudsman for Children.