The Health Service Executive (HSE) operates a formal complaints procedure, where a service user who is not satisfied with the service received may make a complaint to the HSE. Details of how to make a complaint and how complaints are managed can be found in "Your Service, Your Say", on the HSE website at www.hse.ie. The Child and Family Agency has been established since January 1st 2014 and I am advised that the Agency is at this time continuing to use the HSE’s complaints mechanism. If a person is not satisfied with the outcome of the HSE's review of the complaint, he/she may request an independent review of the complaint from the Office of the Ombudsman or Ombudsman for Children.