I have been informed by the Central Bank that it continually reviews its operations to ensure services are delivered in an efficient and cost effective manner consistent with the needs of the organisation. The Central Bank has used external third party service providers for many years and will continue to do so where it feels that it is necessary and justified.
In the area of facilities management, I am informed by the Central Bank that it has developed a model whereby both directly employed staff and specialist external staff are used in different combinations depending on the premises involved. Operations and services in this area include, for example, catering services, cleaning services, building maintenance and building reception services.
The Central Bank has also informed me that a third party service provider is used for contact centre services for some public contacts and also for transactional services with regulated entities. A range of third party service providers are also used for Information Technology services including the provision of physical data centre environments.