Wednesday, 14 May 2014

Questions (185)

Finian McGrath

Question:

185. Deputy Finian McGrath asked the Minister for Health the position regarding a hospital appointment in respect of a person (details supplied) in Dublin 5; and if he will make a statement on the matter. [21724/14]

View answer

Written answers (Question to Health)

With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”, details of which are on the HSE website, at http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/

In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred.

If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out below.

HSE Director of Advocacy

Oak House

Millennium Park

Naas

Co Kildare

Tel 1890 424 555

Office of the Ombudsman

18, Lower Leeson Street

Dublin 2

Tel 1890 223 030

Email: ombudsman@ombudsman.gov.ie

I have asked the HSE to answer the specific queries the Deputy has raised and to reply to him directly.