Dáil Éireann Debate, Tuesday - 8 July 2014
720. Deputy Brendan Griffin asked the Minister for Health if he will investigate the treatment of a person (details supplied) at a recent consultant appointment; his views that this practice is widespread. [29352/14]
View answerIf a person has a specific complaint related to an experience of an individual in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”, details of which are on the HSE website, at http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/
In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred. I note from the details supplied that the patient received treatment in a private hospital and that he was treated there on foot of a Service Level Agreement between it and a public hospital. In light of this, I have asked the Health Service Executive to examine the matter and respond to the Deputy directly.
If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows:
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie.
