Dáil Éireann Debate, Thursday - 17 July 2014
179. Deputy Michael McGrath asked the Minister for Finance the number of staff in each of the State supported banks that have received specific training for dealing with customers in mortgage arrears; and if he will make a statement on the matter. [32689/14]
View answerI can confirm for the Deputy that I have received the following information from the banks.
1) Allied Irish Banks
AIB can confirm that c. 1,100 staff across the organisation have received specialist training in relation to the Mortgage Arrears Resolution Process. Of these c. 300 staff work in a dedicated Arrears Support Unit trained to deal specifically with customers in mortgage arrears.
2) Permanent TSB
"The Asset Management Unit of Permanent tsb has primary responsibility for dealing with customers in arrears. 292 staff who currently work within the Asset Management Unit of Permanent tsb have all undertaken dedicated and bespoke training on dealing with customers in arrears ".
Bank of Ireland had provided the following information in connection to a previous Parliamentary Question on this topic:
Circa 650 individual staff members dealing with customers in mortgage arrears have completed intensive training programmes across the Bank of Ireland Group. Over 2,000 further staff members across the Group have completed mortgage arrears related training.
