Firstly, I must point out that the Financial Services Ombudsman is independent in the carrying out of his duties. I have no role in the day to day workings of the office.
However, the Financial Services Ombudsman has informed me that the information requested by the Deputy is as follows:
Total Number of New Complaints Received 2013
|
Number of Complaints Resolved/Findings issued
|
Complaints concluded during 2013
|
Number of Complaints Appealed to the High Court
|
7,722
|
4,093
Upheld 202
Partly Upheld 472
Not Upheld 2,309
Settled prior to findings issued 1110
|
8,641
Resolved/Findings issued 4,093
Complaints closed by mediation 6
Complaints closed due to - no further contact/referral to advisory/outside jurisdiction 4,542
|
30
|
I have been further advised by the Financial Services Ombudsman Bureau that it does not categorise complaints under the heading of "no merit".