Dáil Éireann Debate, Tuesday - 4 November 2014
982. Deputy Paul Murphy asked the Minister for the Environment, Community and Local Government the number and the percentage of that number of application packs issued by Irish Water that have been returned properly completed. [41008/14]
View answer983. Deputy Paul Murphy asked the Minister for the Environment, Community and Local Government the number and the percentage of that number of application packs issued by Irish Water that have been returned uncompleted. [41009/14]
View answer984. Deputy Paul Murphy asked the Minister for the Environment, Community and Local Government if Irish Water issued any request to An Post regarding the way to deal with Irish Water application packs that are being returned unopened to Irish Water. [41010/14]
View answer1026. Deputy Joe Higgins asked the Minister for the Environment, Community and Local Government the number of Irish Water application packs that were returned to sender; if Irish Water has identified the number due to incorrect names, addresses or other information; if Irish Water has destroyed returned post that was marked return to sender; and if he will make a statement on the matter. [41555/14]
View answerI propose to take Questions Nos. 982 to 984, inclusive, and 1026 together.
Irish Water has sent application packs to approximately 2 million households, which refer to the effective charging date and the fact that billing for domestic customers in receipt of public water services will start in January 2015. Irish Water has informed my Department that as of 31 October 2014, it had received some 811,000 responses and approximately 77% of these responses were to confirm as customers of Irish Water. M y Department does not have any information on the number of application packs that have been returned incorrectly completed or returned to sender. Irish Water has informed my Department it has no arrangements in place with An Post in this regard.
Irish Water has established a dedicated team to deal with representations and queries from public representatives and is contacting all Oireachtas members to provide details of an improved level of service which it is aiming to provide. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a new dedicated number, 1890 578 578.
