Dáil Éireann Debate, Tuesday - 11 November 2014
452. Deputy Michelle Mulherin asked the Minister for Education and Skills the reason for the continuing delay in processing an application to Student Universal Support Ireland in respect of a person (details supplied) in County Mayo; if this application will be expedited due to hardship; and if she will make a statement on the matter. [42873/14]
View answerAs part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.
This service compliments the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.
Enquiries, such as that raised by the Deputy, may be emailed direct to SUSI at oireachtas@susi.ie. SUSI are responding to email queries within a matter of days.
