Dáil Éireann Debate, Tuesday - 11 November 2014
506. Deputy Timmy Dooley asked the Minister for the Environment, Community and Local Government when a person (details supplied) in County Clare who has twice requested an application form through the e-mail service and who received an acknowledgement on 16 October 2014 confirming that the application form was issued will receive said form for Irish Water; and if he will make a statement on the matter. [43091/14]
View answerWith charges effective from 1 October 2014 Irish Water is in the process of compiling the relevant data to ensure that customers can be billed accurately based on the tariff structure approved by the CER. Irish Water has sent application packs to approximately 2 million households, which refer to the effective charging date and the fact that billing for domestic customers in receipt of public water services will start in January 2015. The application process will enable customers to confirm their details for billing and, by providing the relevant PPS numbers, claim the allowances that they are eligible for.
The issuing of the application packs is an operational matter for Irish Water and neither I nor my Department have any information on whether an application issued to the individual referred to in the Question. However, Irish Water has established a dedicated team to deal with representations and queries from public representatives and has contacted all Oireachtas members to provide details of an improved level of service which it is aiming to provide. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a new dedicated number, 1890 578 578.
