Dáil Éireann Debate, Thursday - 20 November 2014
128. Deputy Willie Penrose asked the Minister for Education and Skills if she will take steps to have a student grant paid out to a person (details supplied) in County Westmeath who originally sent in the completed information in August 2014 and not 10 October 2014 as indicated on the tracking system; if same will now be paid out without further delay; and if she will make a statement on the matter. [44683/14]
View answerAs part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.
This service complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.
Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. SUSI are responding to email queries within a matter of days.
