The Water Services Act 2013 provided for the establishment of Irish Water as an independent subsidiary within the Bord Gáis Éireann Group, now known as the Ervia group. Since the inception of Irish Water, robust information security and data protection policies have been in place through the adoption of the Ervia Group information security & data protection policies. This process has, and will continue to be, managed by the Ervia Group Information Security and Data Protection Manager, pending the making of an appointment specifically for Irish Water.
Irish Water has established a dedicated team to deal with representations and queries from public representatives and has contacted all Oireachtas members to provide details of an improved level of service which it is aiming to provide. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a new dedicated number, 1890 578 578.