Dáil Éireann Debate, Tuesday - 25 November 2014
524. Deputy Terence Flanagan asked the Minister for the Environment, Community and Local Government his views on a matter (details supplied) regarding a water leak; and if he will make a statement on the matter. [45259/14]
View answerSince 1 January 2014, Irish Water has statutory responsibility for all aspects of water services planning, delivery and operation at national, regional and local levels. I have no role in the operational matters of Irish Water.
I understand that Irish Water has investigated the case in question and has advised the customer of their findings. However, they will undertake to further contact this customer to assess suitability for investigation under the First Fix Scheme.
Under the Domestic Complaint Handling Code of Practice, if a customer remains dissatisfied with the outcome, Irish Water will refer the customer’s complaint to the Commission for Energy Regulation or the Environmental Protection Agency.
The Commission for Energy Regulation may be contacted if the unresolved complaint is that Irish Water did not comply with the terms of a code of practice, in accordance with the Voluntary Dispute Resolution Working Practice between the Commission for Energy Regulation and Irish Water.
