Dáil Éireann Debate, Wednesday - 3 December 2014
29. Deputy Willie O'Dea asked the Tánaiste and Minister for Social Protection if her attention has been drawn to the fact that persons are having their social welfare benefits terminated on the basis of not replying to a voicemail from her Department; if this is in accordance with the law; and if she will make a statement on the matter. [46402/14]
View answerIt is not the policy of my Department to terminate any benefits by phone or on the basis of failing to respond to a phone call. While there is no information available in relation to the specifics of the claim in question, it would be normal practice for all matters relating to the disallowance of a claim to be communicated in a letter directly to the customer concerned. If the Deputy would like to pass on the details of the customer in question, I will see to it that the details of the case are investigated.
