Dáil Éireann Debate, Thursday - 11 December 2014
161. Deputy Bernard J. Durkan asked the Minister for Health the procedure to be followed in respect of a person (details supplied) in County Kildare, regarding their experience at St. James's Hospital Dublin; and if he will make a statement on the matter. [47663/14]
View answerThere is a formal complaints process for issues concerning individuals or services under the aegis of the Health Service Executive (HSE). Details of this procedure are on the HSE website at: http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/.
In addition, advice and instructions for making complaints about a service or an individual may be found at www.healthcomplaints.ie. Where an individual is not satisfied with the response they receive, they may wish to take their complaint further by seeking a review from the HSE's Director of Advocacy or the Office of the Ombudsman. I have detailed their address below.
HSE Director of Advocacy
Oak House
Millenium Park
Naas
Co. Kildare
(Tel: 1890 424 555)
Office of the Ombudsman
18 Lower Leeson St.
Dublin 2
(Tel: 1890 223 030).
In relation to an individual's (details supplied) experience at St James's Hospital as this is a service matter, I have asked the HSE to respond to the Deputy directly. If the Deputy has not received a reply from the HSE within 15 working days, please contact my Private Office and my officials will follow the matter up.
