Dáil Éireann Debate, Wednesday - 11 February 2015
86. Deputy Martin Ferris asked the Minister for Agriculture, Food and the Marine further to Parliamentary Question No. 167 of 7 May 2014, if the subsequent letters from a person (details supplied) to his private secretary and the Secretary General of his Department of 7 June 2014 and 4 September 2014 have been replied to. [6329/15]
View answerOn 12 May 2014, I wrote to the person named concerning the matters raised by him about a Bord Iascaigh Mhara study of seal depredation. I advised the person named that I considered it appropriate that his complaint against BIM be processed, in the first instance, with BIM through its Customer Charter. I also said that when appropriate avenues to mediate or arbitrate the issues raised by him had been exhausted with BIM, it may at that point be appropriate to examine the scope for me to become more directly involved. While subsequent correspondence from the person named to me expressed his reluctance to bring his complaints to BIM, I have to maintain that this is the appropriate first course of action. In doing so, the person named may request that BIM have the complaint considered by a senior manager of BIM with no past involvement in the matters concerned.
