Dáil Éireann Debate, Wednesday - 18 February 2015
63. Deputy Ruth Coppinger asked the Minister for Jobs, Enterprise and Innovation if he is implementing a plain English policy, as outlined by the National Adult Literacy Agency, in his Department's communications; and if he will make a statement on the matter. [7286/15]
View answerMy Department's Customer Action Plan 2014-2017 sets out the standards and level of service customers can expect in their dealings with my Department. This document was updated in 2014 with the objective of enhancing the delivery of public services as outlined in the Public Service Reform Delivery Plan of January 2014. The Action Plan commits that, over the period 2014-2017, the Department will aim to use clear and simple language in its application forms and leaflets. Under the Plan, my Department has also established an internal cross divisional committee to monitor its implementation.
In addition, consideration is currently being given to the roll out of appropriate customer service training for staff who have a high level of interaction with external and internal customers.
Finally, as part of our ethos and ongoing commitment to the development of staff, training on effective communications and writing skills is provided which includes the skill of drafting communications in clear and simple language.
