Given the passage of time since this 1997 report was prepared by Bord Iascaigh Mhara, and that BIM was then under the aegis of the Department of the Department of Communications, Marine and Natural Resources, I have no departmental records available to me concerning any discussions that may have taken place about it at that time. On 31 January 2014, my office received a letter of complaint about BIM concerning this 1997 report. In order to understand the nature of the complaint, my officials discussed the correspondence with BIM.
I subsequently advised the complainant on 12 May 2014 that I considered it appropriate that his concerns be processed, in the first instance, with BIM through its Customer Charter. This is the appropriate first course of action in investigating this complaint. It is of course open to the complainant to seek to have the matter reviewed by officials who had no involvement in the matters which are the subject of the complaint. Following this, if the complainant so wishes, he would have the option to refer the matter to the Office of the Ombudsman.