Student Universal Support Ireland Administration

Dáil Éireann Debate, Thursday - 12 March 2015

Thursday, 12 March 2015

Questions (229)

Barry Cowen

Question:

229. Deputy Barry Cowen asked the Minister for Education and Skills the position regarding an application for a student grant in respect of a person (details supplied) in County Offaly and when that person will receive a decision. [10818/15]

Written answers

Minister for Education and Skills

As part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI) to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated e-mail and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.

This service complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.

Enquiries may be emailed direct to SUSI at [e-mail]. SUSI is responding to email queries within a matter of days.