Dáil Éireann Debate, Tuesday - 24 March 2015
764. Deputy Robert Troy asked the Minister for Education and Skills if she will investigate a situation where a Student Universal Support Ireland applicant insists they logged on to review the application for the second year of college, but Student Universal Support Ireland states that it has no record of the review and therefore cannot pay out the person's grant. [11243/15]
View answerAs part of a comprehensive customer service and communications strategy provided by Student Universal Support Ireland (SUSI), to ensure that all necessary avenues are open to applicants to receive the information they need, a dedicated email and phone line service is provided by SUSI for Oireachtas members. This was established to meet an identified need for applicants who choose to engage the assistance of their public representatives in making enquiries about their grant applications.
This service complements the established channels provided by SUSI which include online application tracking, a dedicated website, a telephone helpdesk, email and social media, including Facebook and Twitter.
Enquiries may be emailed direct to SUSI at oireachtas@susi.ie. SUSI is responding to email queries within a matter of days.
