Dáil Éireann Debate, Tuesday - 16 June 2015
173. Deputy Tom Fleming asked the Tánaiste and Minister for Social Protection the average time for processing appeals in respect of carer's allowance; in view of the undue waiting time for many applicants, her plans to review the appeals process and shorten the existing waiting time; and if she will make a statement on the matter. [23114/15]
View answerAppeal processing times peaked in 2011 when the average processing time for an appeal of carers allowance was 38.8 weeks. In 2012 the average processing time reduced to 33.8 weeks. Further improvements were achieved in 2013, when the average appeal processing time reduced to 28.5 weeks. As at the end of May 2015, the average time taken to process a carer’s allowance appeal has reduced further to 21.7 weeks, a reduction of 17.1 weeks since 2011.
The reduction in processing time reflects the significant resources which have been invested in the Social Welfare Appeals Office over the last number of years.
In addition the Department has undertaken a process of reform in many of its scheme areas aimed at reducing the time taken to respond to requests for submissions in relation to appeals. The response time to requests for submissions to the Department for appeals of carer’s allowance has reduced from an average of 17.9 weeks in 2011 to 14 weeks at end May 2015.
Processing times are calculated from the registration date to the date of finalisation and include time spent awaiting clarification from the appellant and time in the Department for review and preparation of its appeal submission, and any further investigation, examination or assessment by the Department’s Inspectors and Medical Assessors that is deemed necessary. While this process carries an inherent delay in terms of finalising an appeal, it also crystalises the flexibility and accessibility of the appeals system. By its nature and because it is a quasi-judicial function, the processing of appeals takes time and reflects the fact that, by definition, the appeal process cannot be a quick one.
Appeal processing times are kept under continual review in the Social Welfare Appeals Office and every effort is made to reduce processing times.
The Social Welfare Appeals Office functions independently of the Minister for Social Protection and of the Department and is responsible for determining appeals against decisions in relation to social welfare entitlements.
