Where a jobseeker is engaged in casual or part-time employment, the days worked each week can vary, as can the employer. Accordingly, to ensure that the correct weekly payment issues, customers are required to complete a form on a weekly basis setting out the days on which they worked and the days on which they were unemployed and also to have this form verified by their employer.
This is normally a very quick process with the returned forms scanned onto the Department’s computer system and the relevant payment due is then calculated and issued.
I recognise these arrangements can cause difficulties in a small number of cases and where this occurs, customers should contact their local Intreo centre.
While the Department reviews the way it carries out its business on an on-going basis, there are no plans at present to alter the current system for casual/part-time employees.