Dáil Éireann Debate, Tuesday - 14 July 2015
324. Deputy Finian McGrath asked the Minister for Public Expenditure and Reform further to Parliamentary Question No. 290 of 23 June 2015, the options open to a member of the public who is still dissatisfied with the way the Ombudsman investigated that person's complaints, and with the in-house complaints process; and if he will make a statement on the matter. [28288/15]
View answerThe reply to PQ No. 290 explained about the independent role of the Ombudsman and outlined details of the non-statutory internal appeals procedure for decisions of the Ombudsman. This allows for a re-examination of a complaint by a caseworker who has had no previous involvement in the case and who is in a more senior position than the original caseworker. Details of this procedure are available on the Ombudsman's website. As with any public body, if a member of the public is dissatisfied with an action or decision taken, it is open to the person to take a case for judicial review against the Ombudsman or indeed the public body about which the original complaint was made.
