Dáil Éireann Debate, Tuesday - 22 September 2015
772. Deputy Finian McGrath asked the Minister for Health his views on options available to disabled persons who are not satisfied with their treatment in the Health Service Executive services; and if he will make a statement on the matter. [30616/15]
View answerThe Health Service Executive (HSE) has a Complaints Policy "Your Service, Your Say", which includes a number of options available for people, including people with disabilities, to provide feedback or make complaints. These include making the complaint in person; via an on-line feedback form; by e-mail; by letter; by telephone call; through the Confidential Recipient for Vulnerable Persons process; and through an Advocacy Service. The complainant may seek a review of the outcome of their complaint and may accept any recommendations made or can seek a review of the complaint by the Ombudsman or the Ombudsman for Children. Details regarding the HSE Complaints Policy are available at hse.ie complaints.
