Dáil Éireann Debate, Tuesday - 29 September 2015
206. Deputy Micheál Martin asked the Tánaiste and Minister for Social Protection if she sought advice from the National Adult Literacy Agency about the form that has been sent out to all householders for the water conservation grant; and if she will make a statement on the matter. [33260/15]
View answerThe Department of Social Protection is committed to the provision of information to all of its customers in clear and easy to access formats, which adhere to the guidelines outlined by the National Adult Literacy Agency. The Department fully recognises the barrier that literacy difficulties can cause for individuals trying to gain an understanding of and access to services and supports available. The Department has worked in partnership with the National Adult Literacy Agency (NALA) to implement a “Plain English” policy to ensure that all forms and leaflets are produced in a simple, clear, easy to read format that is accessible to people with different levels of literacy ability. Accordingly staff of the Department who have undergone training on ‘Plain English’ guidelines by a NALA representative were involved in the preparation of the Water Conservation Grant invitation letter.
