Dáil Éireann Debate, Tuesday - 20 October 2015
171. Deputy Tom Fleming asked the Tánaiste and Minister for Social Protection if she will issue correspondence to blind persons in Braille, given that not all blind persons have another person to read their correspondence to them, and given that they may not wish a third person reading their private correspondence; and if she will make a statement on the matter. [36333/15]
View answerUnder the Customer Charter and Action Plan 2013-2015, my Department undertakes to provide clear and accurate information to its customers and where requested provide the information in alternative formats such as Braille, audio, or other language (as far as practicable).
The Department is mindful of its obligation to protect customer privacy and will, upon request from a customer, make every effort to correspond directly with them in their requested alternative format.
