Dáil Éireann Debate, Wednesday - 11 November 2015
53. Deputy Michael Healy-Rae asked the Tánaiste and Minister for Social Protection her views on whether the staff in the Intreo offices are fully trained and updated on all payments and allowances available to persons; and if she will make a statement on the matter. [39784/15]
View answerThe primary objective of the Department’s information policy is to ensure that all citizens are made aware of the wide range of schemes and services available and that they are kept informed of changes as they occur. This includes giving timely and accurate advice to people who contact any of the department’s offices.
The Department operates a network of some 122 Intreo, local and branch offices throughout the country. Each office provides information to customers and department staff are available to explain the various supports and services. They have access to the various scheme guidelines, staff circulars, information leaflets and application forms and where necessary will contact the relevant scheme area.
It is regretted that in this instance incorrect information may have been communicated to the customer.
