Finian McGrath
Question:203. Deputy Finian McGrath asked the Minister for Health to support a matter regarding hospital treatment for a person (details supplied); and if he will make a statement on the matter. [1602/16]
View answerThursday, 14 January 2016
Questions (203)
Written answers
The Deputy will be aware that it would be inappropriate for me to comment other than to acknowledge with regret the distress and upset the family have experienced throughout this difficult time.
With regard to specific complaints in relation to experiences of individuals in our hospitals, there is a formal complaints policy, entitled “Your Service Your Say”, details of which are on the HSE website, at: http://www.hse.ie/eng/services/yourhealthservice/feedback/complaints/. In accordance with this procedure, a complaint must be made in the first instance to the hospital in which the incident causing the complaint occurred.
If an individual is not satisfied with the response from the hospital, a review can be sought from the HSE Director of Advocacy and the Ombudsman, whose details are set out as follows.
HSE Director of Advocacy
Oak House
Millennium Park
Naas
Co Kildare
Tel 1890 424 555.
Office of the Ombudsman
18, Lower Leeson Street
Dublin 2
Tel 1890 223 030
Email: ombudsman@ombudsman.gov.ie.
In relation to the matter raised by the Deputy, this is a matter for the Health Service Executive; therefore I have asked it to respond to him directly. If he has not received a reply from the HSE within 15 working days, he should please contact my Private Office and my officials will follow the matter up.