My department facilitates customer choice in the payment method for the state pension. Customers may choose to be paid by either direct payment to their bank account or through the post office under the department’s contract for cash service with An Post.
Customers may make their preference known at the time of application or subsequently. The department recognises that the majority of its customers are choosing on application to have their payments made direct to their bank accounts. The department has no active initiatives under way seeking to influence customer choice in the method of pension payments.