Irish Water's customer billing and collection levels are a matter for the utility. Irish Water has published information on bill payment levels for the first three billing cycles on its website at
www.water.ie.
The €110.8m collected in respect of domestic water charges is the amount of cash (net of rebates) collected as at 11 January 2016. The number of customers who had made a payment to 11 January was 928,000. Irish Water is currently finalising collection details in relation to its fourth billing cycle and it is expected that information relating to same will be published shortly by the company.
Irish Water has established a dedicated team to deal with representations and queries from public representatives. The team can be contacted via email to oireachtasmembers@water.ie or by telephone on a dedicated number, 1890 578 578.