Dáil Éireann Debate, Wednesday - 8 June 2016
358. Deputy Éamon Ó Cuív asked the Minister for Foreign Affairs and Trade the number of representations he has received from Members of the Oireachtas and the number of these to which he had not issued a substantive reply by 31 May 2016, by month of initial receipt from 1 January 2015 to 30 April 2016; and if he will make a statement on the matter. [15038/16]
View answerIn the time allowed to respond to this question, it was not possible to provide the information the Deputy requested.
However, all correspondence received in my Office addressed to me is recorded and tracked to ensure it is dealt with correctly and promptly. Not every piece of correspondence received requires a substantive reply. For correspondence that does, every effort is made to ensure that my Department fulfils its commitment as set out in the Department’s Customer Charter that replies will issue within 20 working days. Where the 20 working day response time cannot be achieved, an interim reply is issued and the substantive reply will typically follow as soon as possible thereafter.
