In relation to the Deputy's request for a review of the optical allowance, I am informed that PeoplePoint administers the allowances system on behalf of the employing Department, in line with Civil Service HR policies and indeed Government policy. PeoplePoint does not have any role in assessing eligibility for allowances. Eligibility is a matter for the employing Department. PeoplePoint is the HR and pensions administration shared service centre for the Civil Service, it provides administration services on behalf of its clients.
In relation to the individual concerned, I am informed that an email was sent to this person on 13 April informing her that the form she submitted, which was completed by her optician, did not indicate a refund was due. She was given the opportunity to resubmit her form. Once the correct information has been provided by her optician her application will then be considered in line with policy.