Pat Deering
Question:123. Deputy Pat Deering asked the Minister for Finance the regulation and criteria for a person who wants to emigrate for transferring money to the country where the person wishes to reside. [19185/16]
View answerTuesday, 5 July 2016
Questions (123)
Written answers
In general, I would advise customers to discuss their requirements with their bank because the Central Bank have informed me that some banks may apply limits to cash withdrawals in branches for security purposes. In this regard, it is up to each bank to decide how best to handle a cash management system including all associated security arrangements surrounding it and there are no Central Bank requirements which would prevent this.
However, I understand that this question concerns an individual who sought to withdraw money from an account in advance of emigrating to the UK and the request was refused although I do not have information on how the transfer or withdrawal was requested.
I would highlight to the Deputy that the individual concerned may wish to make a formal complaint regarding this matter to the bank in question and the Central Bank's Consumer Protection Code 2012 sets out timeframes within which a regulated entity must respond to complaints. If a customer has made a formal complaint to the financial service provider in question and is not satisfied with the outcome, I would suggest that they make a complaint to the Financial Services Ombudsman. The Deputy may wish to note that investigations by the Financial Services Ombudsman are free of charge to the customer.