Niall Collins
Question:130. Deputy Niall Collins asked the Minister for Finance the number of complaints received by the Financial Services Ombudsman in the 2010 to 2016, inclusive, in tabular form. [35671/16]
View answerThursday, 17 November 2016
Questions (130)
Written answers
Firstly, I must point out that the Financial Services Ombudsman is independent in the performance of his statutory functions. Information on complaints numbers is available in the Annual Reports of the Financial Services Ombudsman at https://financialombudsman.ie/publications/.
The Financial Services Ombudsman has informed me that the information requested by the Deputy is contained in the following table:
|
Year |
Number of complaints received |
|
2010 |
7230 |
|
2011 |
7287 |
|
2012 |
8135 |
|
2013 |
7722* |
|
2014 |
4477* |
|
2015 |
4872 |
|
2016 (to end October 2016) |
3813 |
|
Total |
43,536 |
Note:
*Prior to September 2013 complaints which had not first been submitted to the financial service provider or which were otherwise incomplete were reported as complaints received. For the period from September 2013 to December 2014 incomplete complaints such as these were not included as complaints received. The numbers of complaints received during the periods concerned are 575 from September to December 2013 and 1,476 in 2014.