Martin Ferris
Question:620. Deputy Martin Ferris asked the Minister for Jobs, Enterprise and Innovation the complaints procedure open to purchasers of robotic milking machines. [25727/17]
View answerTuesday, 30 May 2017
Questions (620)
Written answers
In the context of a compliant relating to a purchase, robotic milking machines are treated in the same way as any other product.
When a consumer or purchaser is not satisfied with the product purchased, the first point of contact should be with the retailer or distributor with whom the purchases took place.
Should the purchaser continue to be unsatisfied the consumer protection mechanisms of the State are available. The Competition and Consumer Protection Commission can be of assistance in relation to consumer rights regarding complaints about purchase http://www.consumerhelp.ie/.
Alternatively, if the purchaser considers that the manufacturer has made any false declarations in regard to the product, they can make a formal compliant to the market surveillance authority responsible which in the case of robotic milking machines is the Health and Safety Authority www.HSA.ie