Dáil Éireann Debate, Wednesday - 31 May 2017
176. Deputy Bernard J. Durkan asked the Minister for Social Protection if he will ensure that appeals in respect of various decisions in regard to payments made by his Department are dealt with expeditiously or that payment will continue while the case is on appeal; and if he will make a statement on the matter. [26246/17]
View answerThe average appeal processing times for all appeals determined from 2015 to date in 2017 broken down by all social welfare scheme types is outlined in the tables.
Appeal processing times are kept under constant scrutiny by the Chief Appeals Officer. The Deputy will be aware that significant effort and resources have been devoted in recent years to reducing the length of the time taken to finalise an appeal and that as a consequence processing times have improved quite considerably.
The overall average processing time, across all schemes, for appeals requiring an oral hearing reduced from 52.5 weeks in 2011 to 25.5 weeks in 2015, 24.1 weeks in 2016 and 24.4 weeks to date in 2017. The overall average time taken to finalise appeals decided by way of a summary decision has also improved in recent years from a peak of 25.1 weeks in 2011 to 18.1 weeks in 2015, 17.6 weeks in 2016 and 18.1 weeks to date in 2017.
The quasi-judicial nature of the appeals system means that there are inevitable time-lags involved. The time taken is proportionate to the complexity of many of the issues under appeal which require a high level of judgement, and the need to ensure due process and natural justice. The system is designed to be flexible and fair and allows for review and submission of further information at all stages which is to the benefit of the appellant.
Where claimants have been refused a payment and are appealing the decision, if their means are insufficient to meet their needs pending the outcome of the appeal, it is open to them to apply for Supplementary Welfare Allowance in the interim. If their application for Supplementary Welfare Allowance is not successful, they can also appeal that decision. Supplementary Welfare Allowance appeals are prioritised for attention within the Social Welfare Appeals Office as soon as the appeal file and submission are received from the Department.
The Chief Appeals Officer has advised me that appeal processing times will continue to be a priority for her office.
I trust this clarifies the matter for the Deputy.
Appeals processing times by scheme 01/01/2015 – 31/12/2015
|
Average processing times (weeks) Summary Decisions |
Average processing times (weeks) Oral Hearings |
|
|
Blind Person’s Pension |
21.1 |
30.7 |
|
Carers Allowance |
20.6 |
25.9 |
|
Carers Benefit |
19.7 |
21.8 |
|
Child Benefit |
24.8 |
34.7 |
|
Disability Allowance |
15.8 |
21.4 |
|
Illness Benefit |
26.3 |
33.1 |
|
Partial Capacity Benefit |
25.7 |
43.4 |
|
Domiciliary Care Allowance |
21.7 |
28.7 |
|
Deserted Wives Benefit |
19.7 |
26.2 |
|
Deserted Wives Allowance |
- |
16.2 |
|
Farm Assist |
21.0 |
28.6 |
|
Bereavement Grant |
65.7 |
26.0 |
|
Death Benefit (Pension) |
- |
22.6 |
|
Family Income Supplement |
19.4 |
27.7 |
|
Invalidity Pension |
26.2 |
28.4 |
|
Liable Relatives |
22.8 |
31.2 |
|
Maternity Benefit |
22.6 |
17.5 |
|
One Parent Family Payment |
22.9 |
33.9 |
|
State Pension (Contributory) |
26.0 |
46.0 |
|
State Pension (Non-Contributory) |
20.4 |
30.8 |
|
State Pension (Transition) |
80.1 |
53.4 |
|
Occupational Injury Benefit |
20.3 |
35.0 |
|
Disablement Pension |
23.7 |
35.3 |
|
Incapacity Supplement |
41.2 |
51.5 |
|
Guardian's Payment (Con) |
18.2 |
27.5 |
|
Guardian's Payment (Non-Con) |
18.7 |
31.0 |
|
Jobseeker's Allowance (Means) |
15.8 |
26.0 |
|
Jobseeker's Allowance |
15.2 |
21.9 |
|
JA/JB Fraud Control |
- |
46.1 |
|
BTW Family Dividend |
14.1 |
- |
|
Jobseeker's Transitional |
12.9 |
21.3 |
|
Recoverable Benefits & Assistance |
21.0 |
30.3 |
|
Jobseeker's Benefit |
14.3 |
21.2 |
|
Pre-Retirement Allowance |
15.0 |
- |
|
Treatment Benefit |
17.9 |
- |
|
Carer’s Support Grant * |
21.2 |
23.6 |
|
Insurability of Employment |
47.6 |
69.4 |
|
Supplementary Welfare Allowance |
13.1 |
23.5 |
|
Survivor's Pension (Con) |
24.1 |
46.6 |
|
Survivor's Pension (Non-con) |
23.7 |
38.3 |
|
Widows Parent Grant |
18.4 |
- |
|
All Appeals |
18.1 |
25.5 |
* Previously called Respite Care Grant
Appeal processing times by scheme 01/01/2016 – 31/12/2016
|
Average processing times (weeks) Summary Decisions |
Average processing times (weeks) Oral Hearings |
|
|
Blind Person’s Pension |
18.2 |
33.8 |
|
Carers Allowance |
17.6 |
21.6 |
|
Carers Benefit |
20.7 |
22.4 |
|
Child Benefit |
22.1 |
38.2 |
|
Disability Allowance |
14.6 |
20.1 |
|
Illness Benefit |
27.2 |
34.3 |
|
Partial Capacity Benefit |
27.3 |
33.6 |
|
Domiciliary Care Allowance |
24.3 |
30.6 |
|
Deserted Wives Benefit |
13.0 |
32.8 |
|
Farm Assist |
21.9 |
26.0 |
|
Bereavement Grant |
23.1 |
- |
|
Death Benefit (Pension) |
19.7 |
- |
|
Liable Relatives |
14.0 |
16.9 |
|
Family Income Supplement |
20.4 |
25.5 |
|
Invalidity Pension |
21.3 |
28.2 |
|
Maternity Benefit |
18.9 |
21.7 |
|
One Parent Family Payment |
21.7 |
31.9 |
|
State Pension (Contributory) |
25.6 |
45.9 |
|
State Pension (Non-Contributory) |
22.7 |
32.9 |
|
State Pension (Transition) |
67.7 |
61.3 |
|
Occupational Injury Benefit |
25.0 |
31.9 |
|
Disablement Pension |
25.8 |
26.8 |
|
Incapacity Supplement |
27.7 |
50.9 |
|
Guardian's Payment (Con) |
15.8 |
24.5 |
|
Guardian's Payment (Non-Con) |
18.4 |
23.3 |
|
Jobseeker's Allowance (Means) |
16.7 |
25.5 |
|
Jobseeker's Allowance |
16.0 |
20.9 |
|
BTW Family Dividend |
21.0 |
- |
|
Jobseeker's Transitional |
19.0 |
22.3 |
|
Recoverable Benefits & Assistance |
32.5 |
31.6 |
|
Jobseeker's Benefit |
16.0 |
27.2 |
|
Treatment Benefit |
17.1 |
- |
|
Carer’s Support Grant * |
18.1 |
23.3 |
|
Insurability of Employment |
36.6 |
85.7 |
|
Supplementary Welfare Allowance |
15.0 |
24.1 |
|
Survivor's Pension (Con) |
16.6 |
28.8 |
|
Survivor's Pension (Non-con) |
18.4 |
23.4 |
|
Widows Parent Grant |
23.5 |
63.8 |
|
All Appeals |
17.6 |
24.1 |
* Previously called Respite Care Grant
Appeal processing times by Scheme 01 January 2017- 30 April 2017
|
Average processing times (weeks) Summary Decisions |
Average processing times (weeks) Oral Hearings |
|
|
Blind Person’s Pension |
16.2 |
30.1 |
|
Carers Allowance |
19.6 |
22.7 |
|
Carers Benefit |
16.3 |
21.2 |
|
Child Benefit |
21.2 |
26.1 |
|
Disability Allowance |
15.6 |
20.9 |
|
Illness Benefit |
23.4 |
29.9 |
|
Partial Capacity Benefit |
40.9 |
35.4 |
|
Domiciliary Care Allowance |
23.7 |
29.9 |
|
Deserted Wives Benefit |
- |
13.7 |
|
Farm Assist |
21.9 |
22.1 |
|
Bereavement Grant |
15.1 |
- |
|
Death Benefit (Pension) |
102.1 |
- |
|
Family Income Supplement |
17.7 |
34.9 |
|
Invalidity Pension |
15.2 |
20.6 |
|
Liable Relatives |
18.0 |
24.1 |
|
Maternity Benefit |
17.6 |
13.2 |
|
One Parent Family Payment |
25.9 |
30.8 |
|
State Pension (Contributory) |
25.7 |
36.2 |
|
State Pension (Non-Contributory) |
22.1 |
35.0 |
|
State Pension (Transition) |
- |
81.4 |
|
Occupational Injury Benefit |
14.5 |
32.4 |
|
Disablement Pension |
18.2 |
29.4 |
|
Incapacity Supplement |
54.2 |
56.9 |
|
Guardian's Payment (Con) |
19.1 |
19.1 |
|
Guardian's Payment (Non-Con) |
12.9 |
- |
|
Jobseeker's Allowance (Means) |
16.2 |
24.5 |
|
Jobseeker's Allowance |
15.5 |
23.6 |
|
BTW Family Dividend |
17.6 |
41.1 |
|
Jobseeker's Transitional |
15.2 |
29.4 |
|
Recoverable Benefits & Assistance |
31.9 |
- |
|
Jobseeker's Benefit |
15.7 |
18.8 |
|
Carer’s Support Grant |
15.8 |
23.7 |
|
Treatment Benefit |
14.0 |
- |
|
Insurability of Employment |
38.1 |
115.5 |
|
Supplementary Welfare Allowance |
18.1 |
24.5 |
|
Survivor's Pension (Con) |
17.8 |
21.6 |
|
Survivor's Pension (Non-con) |
18.2 |
20.6 |
|
Widowed Parent Grant |
14.1 |
- |
|
All Appeals |
18.1 |
24.4 |
