Dáil Éireann Debate, Thursday - 6 July 2017
171. Deputy Louise O'Reilly asked the Minister for Health the number of complaints lodged by persons regarding private ambulances in each year since 2010; the way in which this compares with complaints lodged by persons regarding public ambulances in each year since 2010, in tabular form; and if he will make a statement on the matter. [31879/17]
View answerThe Pre-Hospital Emergency Care Council (PHECC) received one complaint in respect of an approved ambulance provider in this timeframe. The complaint was examined and the company in question was issued with a safety notice to address immediate concerns, and to address other issues in the short to medium term. The company has since ceased trading and is no longer PHECC approved.
PHECC have received three complaints regarding statutory ambulance services. These complaints have been investigated and any issues arising have been addressed. However, as some complaints regarding the National Ambulance Service may have been made directly to the HSE, I have asked the Executive to reply directly to you on this matter.
